Service Centre

Watchmaking service should be taken for granted, because only a properly tuned machine works well. As an authorized service centre, we provide both warranty and post-warranty service, so do not hesitate to contact us at any time.

We have authorized service status for IWC Schaffhausen, OMEGA, Breitling, Zenith, Nomos, Rado and Longines.

Our watchmakers are professionally trained in international service centres. They work in an environment that is equipped with the latest technology and ranks among the top service locations in the country. Your watches are in the best hands with us.

You can find us on the 2nd floor of the building Nový Kolowratský palác - in the passage next to our store Na Příkopě 17.

When to visit the service centre

If you wear your watch every day and do all your activities with it, regular servicing every 2 years is essential. Once every 5 years, we recommend a complete overhaul.

Another indication for a service visit is a change in running accuracy. As soon as the watch speeds up or slows down by more than the manufacturer's tolerance, something is wrong.

Another reason to visit a service centre is if you use your watch in water. Whether you're snorkelling or diving into the depths of the sea, your watch will require a water test every year before the season and a reseal every two years.

Water resistance should not be overrated

The watch movement is protected from water by the case and seals. External influences such as sweat, chlorinated or salt water, cosmetics, perfume or dust can damage the seals. We recommend checking its condition regularly and replacing it if necessary.

If the watch is used extensively in water, we recommend an inspection service once a year. Watches that come into contact with water only occasionally need to be checked every two years and resealed every 3-5 years. We will be happy to test the water resistance of your watch on request.

And we have one more recommendation for you: never handle the crown and buttons when the watch is wet. Exceptions are special diving watches such as the OMEGA Planet Ocean collection.

Mind the straps and watch bands

It is also important to take proper care of straps and watch bands. Precious metal bracelets should be cleaned and rinsed regularly, especially after contact with seawater or chlorinated water.

Leather straps, on the other hand, should not come into contact with water. As with all natural leather products, the lifetime of straps depends on the load to which they are subjected. Above all, cosmetics and sweat accelerate the ageing process. If you are in frequent contact with water or in a humid environment, we recommend a metal band or synthetic strap to go with your watch.

HIRSCH

Společnost HIRSCH vyvíjí a vyrábí jedny z nejmodernějších, nejdetailnějších a nejkvalitnějších náramků a řemínků na světě. 

Jako ručně vyráběná mistrovská díla vytvářejí jedinečnou kulisu hodinkám, a proto se pro mnohé stávají žádaným doplňkem. 

Kromě odolnosti, pohodlí při nošení a atraktivního vzhledu se společnost zaměřuje také na  dokonalou technickou funkčnost těchto chytrých společníků hodinek.

Battery replacement and resealing

For all brands we service, manufacturers recommend replacing the battery with a reseal every 3-5 years. For watches actively used in water, every 2 years. Re-sealing of watches includes battery replacement (for quartz models), replacement of all sealing parts of the case (glass seal, crown, cap, buttons) and ultrasonic cleaning of the case and bracelet.

FIVE TIPS ON WHAT (NOT) TO DO WITH MECHANICAL WATCHES

Water resistance

The watch should not be exposed to extreme conditions and water resistance recommendations should be observed. Water resistance values can be misleading. For example, a watch with a water resistance rating of 30 m (3 ATM/BAR) should not be taken into the shower or swimming pool. You should not take a 50 m (5 ATM/BAR) watch into the shower, nor should you swim in the pool or sea, let alone dive. This is only possible with a 100 m waterproof watch. Diving watches start at 200 m water resistance.

Regular wear

Automatic watches really need to be worn. The regular movements of the wrist provide momentum to the rotor, which transfers kinetic energy to the flywheel, which drives the movement. Keep in mind that automatic watches placed on a desk top or worn on the wrist during sedentary work do not have the opportunity to wind up, and so their operation is not precise. The movement may even come to a complete stop.

Instructions

Do not underestimate the instructions for use. A watch is a complex machine and cannot be operated without understanding it. It is advisable to study the procedure on how to operate and use the watch so that it works perfectly.

Watch bands

Do not neglect the care of bands and straps. In particular, bands and straps should be rinsed after contact with salt water. Ideally, however, leather straps should not come into contact with water at all in order to preserve their durability for as long as possible.

Magnetism

Remember that magnets that interfere with the accuracy of watches are almost everywhere, not only in electronic devices, but also in the clasps of handbags and wallets. Therefore, try to keep your watch away from these objects if possible.

Collapsible content

Water Resistance Table

STUPEŇ VODOTĚSNOSTI OZNAČENÍ STŘÍKAJÍCÍ VODA, DÉŠŤ SPRCHOVÁNÍ, MYTÍ RUKOU PLAVÁNÍ,POTÁP. BEZ DÝCH.PŘÍSTROJE, KOUPÁNÍ HLUBINNÉ POTÁPĚNÍ
WR 0 M bez označení NE NE NE NE
WR 30 M 3 ATM/3 BAR ANO NE NE NE
WR 50 M 5 ATM/5 BAR ANO ANO NE NE
WR 100 M 10 ATM/10 BAR ANO ANO ANO NE
WR 200 M 20 ATM/20 BAR ANO ANO ANO ANO
WR 300 M 30 ATM/30 BAR ANO ANO ANO ANO
WR 500 M 50 ATM/50 BAR ANO ANO ANO ANO
WR 1 000 M 100 ATM/100 BAR ANO ANO ANO ANO

Warranty Periods Table

ZNAČKA DÉLKA ZÁRUKY PODMÍNKY
Omega 5 let Od 1.7. 2018 5 let na vše. Starší: 4 roky křemíková setrvačka,
3 roky co-axial, 2 roky ostatní.
Breitling
2 a 5 let 5 let kalibr stroje Breitling (nutná dvouletá kontrola
v autorizovaném servisu) a 2 roky ostatní.
Brequet 2 roky
IWC 2 a 8 let Po registraci do dvou let 8 letá záruka, jinak 2 roky.
Tag Heuer 2 roky
Chopard 5 let Platná od 1. července 2022
Nomos 2 roky
Longines 2 a 5 let Od 1.1.2021 automatické hodinky 5 let, ostatní 2 roky.
Rado 2 roky
Ulysse Nardin 2 a 5 let Po registraci do dvou let 5 letá záruka, ostatní 2 roky.
Jaeger-LeCoultre 2 a 8 let Po registraci do dvou let 8 letá záruka, jinak 2 roky (platí i pro
Atmos).
Baume Mercier 2 roky Strojek Baumatic 3 roky-nutné do 60 dnů po koupi registrovat.
Zenith 2 roky Po registraci 3 roky
QlockTwo 2 roky
Erwin Sattler 2 roky
Jaquet Droz 2 roky
Maurice Lacroix 2 roky

We service

Contact our service centre

Please provide your contact details and we will call you back shortly to arrange the best date and time for you.
  • Klenotnictví Dušák

    Na Příkopě 17, Praha 1

    +420 736 630 133

    +420 222 318 811

    prodejna@dusak.cz

    Mon–Fri 10:00 - 19:00

    Sat 10:00 - 18:00

    Sun, Holidays 13:00 - 18:00

    Book your visit
  • OMEGA Boutique

    Staroměstské nám. 6, Praha 1

    +420 601 221 566

    +420 222 318 862

    omega@omegabutik.cz

    Mon–Fri 10:00 - 19:00

    Sat 10:00 - 18:00

    Sun, Holidays 12:00 - 18:00

    Book your visist